April 30, 2020

Government Exists to Serve the People

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It is clear by now that the coronavirus pandemic and resulting economic shutdown is going to hit people and businesses right in their pocketbooks. What can government do to ease the pain for the average family from economic ruin? The generous unemployment benefits from the federal government will help in the short term, but there’s a higher picture to consider.…

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April 28, 2020

Customer Service as a Top Priority

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At the end of the day, the purpose of every public organization should be to improve the quality of life for the citizens it serves. But far too often, it seems that the politicians and bureaucrats in government agencies prioritize pet projects over their residents’ needs. Throughout my careers in both the public and private sector, I’ve placed an emphasis…

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